Our Services

Door to Door Luggage Carrying Service

The Baggage Handling Company will provide a highly professional door to door luggage carrying service which includes collection from your home address, delivery to the cruise ship on departure date and then return of your luggage to your door.

The Baggage Handling Company is here to offer you the complete service and complete satisfaction enabling you to get your holiday off to a great start.


We will collect your baggage from your home address on an agreed date approximately 3-4 working days prior to your departure. All luggage on collection should be secured with our secure luggage tags, provided with your confirmation letter. Your baggage will then be taken to our 24 hour secure storage unit until the date of your cruise when it will then be delivered directly to your ship on the day of departure. The secure collection service is then repeated until your luggage is returned back to you. Collection and return of baggage £30 plus VAT per item, each way(not exceeding 25kg) baggage returned within 3 to 4 working days of return to Southampton, Portsmouth, Dover, or Avonmouth. Please refer to our Terms and Conditions for more specific information.


Q1) How long before my departure date should I book my luggage to be collected?

We would prefer to have 30 days notice of bookings before departure dates. We will take bookings of less days but require you to call to check availability if less than 14 days before departure.

Q2) What do I need to do to prepare for my luggage collection?

All you need to do is ensure all luggage labels issued by your cruise line have been attached to all items we are collecting. Our driver will add the security labels with your unique serial number on collection.

Q3) How does my return collection at the docks work?

You will need to clear customs with your luggage, then a Baggage Handling Representative will be in arrivals to meet you with a clearly marked board. Our representatives will be present in arrivals from 8am, should you be given an earlier disemabarkation time, please call us or email us to let us know.

Q4) Will I be given a collection date & time when I book?

We will usually be able to provide you with a date & AM or PM time slot for collection at the time of booking. If not, the latest we will provide you with this information will be 7 days before departure date. (Please note on some occasions, collections for Scotland may be arranged slightly outside of 3/4 days before departure if we have further collections/deliveries for that particular time)

Q5) Do you deal with unaccompanied luggage for world and sector cruising?

Yes we do. We can collect your luggage in the usual way from your home address and deliver to the ship on the agreed date with the shipping line for unaccompanied luggage. If required, we can also collect unaccompanied luggage on the ships return to UK port. This collection would take place after the luggage has been released by customs, usually 1/2 days after the ships arrival in port.